SHIPPING TERMS AND CONDITIONS:
A shipping and handling charge will automatically be added to all orders when checking out. Allow 7 to 10 business days (excluding holidays) to receive stock merchandise items (e.g. Book, Bookmark, T-shirt, Cap, Glossy/Laminated Poem, Pen, Fan, and Notebook Kit). Allow 4 weeks (excluding holidays) to receive Custom Made Frames, and special order requests. Merchandise will be shipped via USPS or UPS. For additional questions, please contact Customer Service at:
1-269-277-2800, during regular business hours.
International orders, including orders to Alaska and Canada via USPS Media Mail, cannot be tracked or insured. Orders to Alaska or Hawaii via USPS Media Mail take approximately 2-4 weeks to ship, unless otherwise specified. Orders to Canada depend on UPS Canada Ground Delivery Terms. (Note: add an additional 2-weeks for Custom Made Frames and special order requests)
Due to the nature of our business, all sales are final and cannot be canceled or changed. Merchandise is non-refundable. Please double-check all shipping/billing addresses, quantities, and sizes, before submitting your order. For additional questions please contact Customer Service at: 1-269-277-2800, during normal business hours.
ALL SALES ARE FINAL, therefore, we ask that you check with customer service when placing an order that requires a size. Due to the nature of our business, all orders are final and cannot be cancelled or changed. Merchandise is non-returnable. All merchandise will be shipped via USPS or UPS. For further information, please contact Customer Service at: 1-269-277-2800, during normal business hours. Please note that all merchandise is inspected thoroughly, prior to being shipped. Our aim is to deliver only quality merchandise! If T-Ella Creations find that a return is necessary, it must be approved by a customer service representative, and merchandise must be returned in original packaging. Customer is responsible for return shipment, and must ship using a carrier that provides tracking numbers and proof of delivery. We recommend UPS or FEDEX. T-Ella Creations cannot be responsible for product lost by the carrier. Merchandise returned without authorization will not be accepted, and it will be returned to sender.